Get Advice

Get Advice

How to get free, impartial and confidential advice

If you need advice, information or guidance, Turriff and District Citizens Advice Bureau is here for you.

Visit the Citizens Advice website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

It’s also easy to get in touch with us, in whichever way suits you best. For more complex issues, such as immigration, we recommend you make an appointment to come in and see us.

PLEASE NOTE THAT DUE TO THE CURRENT COVID-19 PANDEMIC WE ARE ONLY GIVING ADVICE AND SUPPORT BY TELEPHONE.  PLEASE CALL 01888 562495 OR EMAIL ADVISER@TURRIFFCAB.CASONLINE.ORG.UK TO ARRANGE A TELEPHONE APPOINTMENT.  YOU CAN CALL US BETWEEN 9AM AND 12PM AND 1PM AND 4PM TO BOOK AN APPOINTMENT.  PLEASE LEAVE A MESSAGE OUT OF HOURS AND WE WILL RETURN YOUR CALL DURING OPENING HOURS.
 
FOR HELP WITH INCOME MAXIMISATION, INCLUDING BENEFIT ENTITLEMENTS, AND WAYS TO REDUCE EXPENDITURE PLEASE CALL OUR MONEY TALK TEAM ON 0800 085 7145, MONDAY - FRIDAY, 8AM - 6PM
 
FOR HELP TO CLAIM UNIVERSAL CREDIT PLEASE CALL OUR UC: HELP TO CLAIM HELPLINE ON 0800 023 2581, MONDAY - FRIDAY, 8AM - 6PM
 
WE ARE TRYING TO TRIAGE URGENT APPOINTMENTS SO IF YOUR ENQUIRY IS NON URGENT PLEASE ACCESS OUR SELF HELP SITE AT WWW.CITIZENSADVICE.ORG.UK/SCOTLAND

 

 

Advice in person

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you .

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

Useful files